Customer Success Manager

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Employer - Limelight Software
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Job title - Customer Success Manager

Job Description
Job Description

What you’ll be doing at Limelight:
Grow revenue across our client base – serving as the main point of contact
Build relationships with customers at all levels from end users to Finance Managers and Senior Executives
Work with Sales, Marketing, Consultants, Cloud Ops and Product teams to identify and satisfy customer needs
Own and develop strong relationships with our clients with raving fan service
Identify, develop and upsell opportunities and advise sales team accordingly
Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
Establish best practices to rapidly grow existing client spend and follow-up on customers regularly
Assist in improving efficiency throughout the support process
Educate partners on new features, products, technologies and best practices
Assist in preparing and publishing both client case studies and client newsletters
Continually educate and develop product knowledge and skills of your customers including coordination of educational workshops
Be the voice of the customer and advocate for them to our product team regarding product enhancements
Provide business insights to Management Team on KPIs such as client adoption, satisfaction, new revenue growth, number of support tickets and product utilization

What we’d like to see in our ideal candidate:
2+ years Sales or Account Management experience
Experience in B2B SaaS
Prior experience managing a large and diverse client portfolio (60-100 clients), with a proven track record of outstanding customer service
Advanced Excel experience
The ability to travel in Canada and the US
Bachelor's degree (or higher) preferred
Dynamic presenter and public speaker
Collaborative and adaptable team player
Ability to communicate technical requirements in a simple and concise manner
Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence
Outstanding analytical and problem-solving skills, combined with the ability to provide quick and effective resolution
A positive attitude and ability to excel under pressure
Ability to learn quickly with regards to advanced software and technology
Additional Information

Here at Limelight:

We strive to deliver a world-class experience for our customers by delivering exceptional work that we’re proud of.

We emphasize a highly collaborative environment. Everyone builds things and collaborates across departments. The best solution can come from anywhere or anyone.

We’re fierce defenders of a healthy work-life balance. We work smart, not long.

Respect, trust, and honesty. Personal and professional maturity is important to us, and we keep each other honest.

We pay competitive salaries and have flexible vacation.

We provide great benefits: extended health, dental, life, and disability.

We frequently celebrate our achievements after work (or in the middle of the day if it’s sunny).

We have an amazing team that will be eager to help you succeed in your role and grow and develop in your career.

We trust ourselves and our team to do what’s right. We empower each other and don’t micromanage.

customer-success, customer-success-jobs-in-toronto, customer-success-manager
Job Location Toronto, ON
Date Posted 08 Nov 2019
Employer Email --No Email
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