Customer Success Manager

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Employer - XREF
Category -
Job title - Customer Success Manager

Job Description
Job Description

Due to ongoing growth, we have created a Customer Success Manager position based in in our Toronto office to help support, grow and nurture our expanding Canadian client base.
As a Customer Success Manager you will:

Help onboard new clients in setting up and tailoring their account to achieve their needs

Assist the Sales Executive and Account Manager to map client journey’s and provide usage reports for reviews

Support initiatives to integrate Xref with customers’ applicant tracking systems, providing insight on how to best manage data flow.

Work with Xref’s support specialists to aid in product troubleshooting

Educate and nurture Xref users by building strong relationships Serve as a bi-directional liaison between customers and the product team regarding customer feedback and platform updates

Track usage of clients and highlight any which may need attention
Support referees, candidates and clients with any queries, escalating where needed

Demonstrate excellent product knowledge
Qualifications

To be successful you must be:

A successful Customer Success Manager offering an authentic and high-class service for a SaaS product

A customer-centric go-getter who enjoys creative problem-solving and is energized about helping our clients

Experience on-boarding large teams and presenting training sessions face to face and over video conference

Exposure to the recruitment industry would be highly desirable

Passionate about technology and comfortable digging into the details of understanding how our technology works to best explain to our clients

A creative self-starter with strong attention to detail and analytical skills and unsurpassed follow-through

Excellent communication skills; comfortable working via phone and email with multiple levels of customers
Additional Information

Xref Blogs
Xref Investor Centre
Xref Twitter
Xref Instagram
Customer Stories

customer-success, customer-success-jobs-in-toronto, customer-success-manager
Job Location Toronto, ON
Date Posted 16 Jan 2020
Employer Email --No Email
Click here to Apply
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